This is a real phone call from a member of the public to Scottish Fire & Rescue control. The woman on the phone is trapped inside her burning house as she calls the fire brigade for help. You can hear every little detail, including the crew as they made entry and search for her.
Warning : This may be distressing for some people to listen to. A huge credit to the operator on the phone for this incident, she did exceptionally well in talking with the caller and getting help on the road. Hat’s off to all those call receipt and dispatchers who deal with this on a day to day basis.